|
Subscribers to online services expect control of their own subscriptions. Use our self-service portal to give your subscribers the control they want while maintaining the visibility you need. As with all of our Subscription Commerce interfaces, the self-service portal can be completely branded and integrated into your service for a consistent subscriber experience.
| Self service administration and changes |
Integrate our self-service portal templates into your site or service, allowing your customer
administrators to make changes to their existing subscriptions themselves. |
Reduces customer support costs and increases customer loyalty by allowing them to manage their own accounts and volumes. |
| User profile self service |
Allow individual subscribers to maintain their own
profiles and related settings. |
Significantly reduces your customer support effort.
Configure which portions of an account you will let
your customer administer. |
| Customer administrator support |
Enable customer administration accounts that are
authorized to manage customer subscriptions, billing
information and subscriber information such as:
- User account details
- Deactivation or removal of accounts
- Addition of new user accounts
|
This self-service
capability significantly reduces the amount of effort
required by your customer support team. |
|
