Monexa Customer Success

Untangle Logo

Untangle, Inc.

www.untangle.com

Monexa helps Untangle become subscription-centric.



We now have the ability to easily roll out new subscription offerings to our customers that we just couldn’t achieve before. Equally importantly, we’re able to measure and manage our subscription business in real time.


Customer Background

Untangle is a proven leader in simplifying IT, providing protection, management and control of over one million computers in 20,000 organizations – in small businesses, departments, schools and homes.

Untangle's "Freemium" business model results in a very large number of free subscribers to their products. In addition, Untangle offers an extensive line of premium products for which their customers pay subscription fees.


Business Model Attributes

  • Subscription Plans: Wide variety of subscription plans with varying payment frequencies and contract terms.
  • Channel Sales: Untangle sells directly and through resellers and managed service providers.
  • Self Service: Untangle allows customers to buy directly through their online store.

Goals

  • Visibility: Untangle needed to get real-time reports on the health of their subscription business.
  • Marketing Flexibility: Untangle was looking to be able to launch new subscription offerings.
  • Subscription Centric: Untangle needed to centralize the management of their subscribers and revenue.
  • Integration: Untangle needed a solution that could easily be integrated with their service, CRM solution and backoffice applications.
  • Above all else, Untangle needed a solution flexible enough to accommodate their sophisticated subscription business and not require changes to their business.

The Monexa Solution

  • No other solution was flexible enough to accommodate Untangle's subscription plans and processes unchanged.
  • Monexa is integrated directly into Untangle's services for instant provisioning.
  • Untangle executives now have real-time reporting on the health of their business.
  • Quick ROI: Monexa's solution is fully integrated and live in under a month.
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